Frequently Asked Questions

Yes. You can buy products at retail prices without a Greenleaf membership. A valid Greenleaf ID is required to shop at member prices.

Product cards and the checkout show the retail price. Member prices are available to Greenleaf members only: once you enter your Greenleaf ID in the basket or at checkout, member prices appear and are applied to your order.

You must be at least 18 years old to become a Greenleaf member. On the Membership Application page, review your package, complete the required details and consents, and submit the form. Your application is evaluated by our team; submitting the form does not mean your membership is approved immediately.

The application asks for full name, phone, email, full address, Turkish ID number and ID serial number. Enter your identity and application details on the Membership Application form on the site. There is a separate, optional section for Sponsor ID, Binary ID and placement side.

Yes. Sponsor details are optional. If you do not know your Sponsor ID, Binary ID or left/right placement side, you can ask our team instead of entering random information.

Applications progress through the stages "Application received", "Awaiting information", "Under review" and "Approved". To find out the status of your application or to supply missing information, you can contact our team.

No. You can become a Greenleaf member simply to buy products at member prices. Selling, building a team or taking part in network activity is optional.

No. There is a separate preference for commercial electronic messages such as campaigns and announcements; this consent is optional. Confirmation that you have read the membership terms and personal data notice, and consent to being contacted about your application, are the mandatory fields of the application form.

No. You create a site account with email and password; for Greenleaf membership, a membership application is made separately. Creating an account does not by itself entitle you to the member price. If you already have a Greenleaf ID number, you can add it to your account.

On the My Account page, enter only the digits of your number in the Greenleaf ID field, without the leading "TR". You can also move on to the membership step with the "Continue with Greenleaf ID" option on the home page. Filling in the Greenleaf ID field is optional when opening a new site account.

On the My Account page, open "Forgot My Password" and enter your account's email address. Check your inbox and spam folder for the reset link. After setting your new password via the link, you can log in again.

You can edit the name, contact and Greenleaf ID details on your site account in the "Change My Details" section of the My Account page with your current password. For your Greenleaf membership details, use the separate "Edit My Membership Details" page with your Greenleaf ID and registered phone number.

You can browse children's care, oral care, hair care, shower and hand hygiene, skincare, home care and cleaning, and everyday products. Promotional materials such as the catalogue are in the Supporting Materials category.

You can review the descriptions on the product page and, for usage information, choose your product from Lefi's "Discover products" menu. You can also look at the usage and who-it-is-for sections on the product page, if available. The amount and method of use vary by product; follow the current instructions on the packaging of the product you have.

Check the price and stock information on the relevant product page; before completing the order, also review the total on the basket and checkout screens. Retail and member prices are shown separately. A valid Greenleaf ID is required to shop at the member price.

The SEALUXE Hydra Genesis Skincare Set, code A003, is worth 275 PV. The package includes ASF053 laundry detergent 1 kg, ASF055 iLiFE detergent, KLA128-1 bamboo facial tissues, DAA062 seaweed toothpaste and the SBE086 Hydra Genesis care set. You can check the current price and application options on the membership page.

The SEALUXE Bifida Maya Skincare Collection, code A006, is worth 275 PV. The package includes ASF053 laundry detergent 1 kg, ASF055 iLiFE detergent, KLA128-1 bamboo facial tissues, DAA062 seaweed toothpaste and the SBE089 Bifida Maya collection. You can check the current price and application options on the membership page.

The CARICH Handmade Charcoal Soap Package, code B001, is worth 55 PV. The package includes 2 NWA052 Nilrich chewable sweets, CCA016 CARICH toothpaste and CBB017 charcoal essential oil soap. You can check the current price and application options on the membership page.

Select the products you want with "Add to Basket". In the basket, check the quantities and total; change quantities or remove a product if necessary. In the payment step, fill in your delivery and contact details and choose the payment method offered. Confirm your order after reviewing the order summary, the Pre-Information Form and the Distance Sales Agreement.

Before confirming your order, you can edit the delivery details on the checkout page. If a correction is needed after the order is completed, contact our team with your order number and we will assess your request according to the status of your order.

If your billing and delivery addresses are the same, you do not need to do anything extra. If your billing address is different, you can tell us in the order note or through our contact channels. If you are writing about a completed order, include your order number as well.

The checkout page has Bank Transfer/EFT and Credit Card options. Check the current description on the checkout screen for the availability of card payment and the steps to follow. You can complete your order with the method and instructions offered on that screen.

In the payment step, open the Bank Transfer/EFT option. Check and copy the account holder and IBAN details from this screen. Once your payment is completed, your order's preparation process begins. If a bank transfer/EFT discount applies, you can see the current rate and the total to pay on the checkout screen as well.

After the order is confirmed, a confirmation message with your order number appears. You can also check your order in the "My Orders" section of the My Account page. If you chose bank transfer/EFT, your payment must be completed for the order to be prepared.

In the "My Orders" section of the My Account page, enter the email address you used when placing the order and click "Retrieve My Orders". Here you can view the order number, date, products, quantities, amount, payment method and order status.

From the confirmation of your payment, we aim to ship your order within 2 working days. You can check the status of your own order in the My Account section or contact our team with your order number.

After dispatch, the estimated delivery time is approximately 2 working days. This may vary depending on the delivery area and the carrier's operating conditions.

The shipping fee is TL 350.00. Shipping is free on product orders of TL 10,000 or more, excluding membership packages. The shipping fee is shown before you complete your order. You can check the shipping fee and total for your order on the checkout screen.

If your order has not yet been shipped, you can send your cancellation request through the My Account section or our contact channels. Please state your order number. Your request is assessed according to the status of the order; sending a request does not by itself mean the cancellation is complete.

Except for the exceptions in our returns policy, you can send your withdrawal request without giving a reason within 14 days of delivery of the product. Send written notice to greenleafizmir@gmail.com or adeliondigital@hs01.kep.tr, stating your order number. You can review the details that apply to your product on the Cancellation, Returns and Withdrawal page.

Pack the product, where possible, with its original packaging, invoice and standard accessories, in a way that will not be damaged in transit. Before sending, check the carrier and shipping routing for your request. The return address and details are on the Cancellation, Returns and Withdrawal page.

If you use the carrier specified in your order's pre-information, the return shipping cost will not be charged to you. If you choose a different carrier, the cost may be yours. Before sending, check the carrier in your own order's pre-information or ask our team.

According to our returns policy, within 14 days of your notice of withdrawal reaching us, you will be refunded by the method you used for payment and without additional costs to you. To find out the processing status of your request, you can contact our team with your order number.

An assessment is made according to the type and condition of the product. There are exceptions to the right of withdrawal for products that spoil quickly and for products that are not suitable for return for health and hygiene reasons once their protective packaging, seal or tape has been opened. This does not mean that all personal care and cosmetic products cannot be returned.

Send the problem to greenleafizmir@gmail.com with your order number and product details. You can also state whether you want an exchange or another solution. Requests for damaged, wrong or defective products are assessed separately from the right of withdrawal and are not limited to the 14-day withdrawal period.

Greenleaf İzmir is the local point of sale and contact that brings Greenleaf's personal care, skincare, oral care and home cleaning products to customers in İzmir. We offer help with product selection, membership and after-order support. Our activities are carried out by Adelion Dijital Pazarlama Gıda Kozmetik ve Ticaret Limited Şirketi.

Crown Team is our İzmir-based community that brings together product experience, knowledge sharing and team solidarity within the Greenleaf network system. It offers start-up support on product knowledge, membership and the network, and shares information on team communication, training and development. The process is shaped around a person's goals, the time they devote and their circumstances.

No. We do not guarantee income or success. Results depend on the time a person devotes, their working style, their sales and team performance. To assess the participation and working conditions, you can review the Crown Team page and send your questions to our team.

Our WhatsApp and mobile line is 0553 173 79 17 and our landline is 0232 425 23 74. Our email address is greenleafizmir@gmail.com. You can contact us about products, membership, orders, Crown Team and the catalogue. If you are writing about an order, include your order number; you can also use the form on the Contact page.

Our address is Konak Mahallesi, 848. Sokak, Beyler Çarşısı ve İşhanı No:72, İç Kapı No:205, Konak / İzmir. You can find the location and directions on the map on the Contact page. To ask before visiting, you can reach us on 0232 425 23 74.

You can view the GreenLeaf İzmir 2026/1 Product Catalogue in the online viewer on the Catalogue page. There is no PDF download or print option in the digital viewer. Before buying, check the current price and stock information on the product page.

Yes. The GreenLeaf İzmir 2026/1 Printed Product Catalogue is offered as a separate product. It is A4 portrait, 80 pages in total, in full-colour print; inner pages are 135 gsm matt coated paper and the cover is 300 gsm laminated matt coated paper. It is a limited edition. For the current price and purchase option, see the product page.

The information required for membership, orders, delivery, invoicing, support and legal obligations may be processed; information required by the order may be shared with shipping, payment and technical service providers. You can review the detailed scope in the KVKK Privacy Notice and Privacy Policy. You can send requests for information, correction or, when the conditions are met, deletion of your personal data in writing to greenleafizmir@gmail.com or adeliondigital@hs01.kep.tr.

You can change your preference via the "Cookie Preferences" link at the bottom of the site. Details of the browser storage used for basic functions such as remembering your basket and account/membership preferences are in the Cookie Policy.