Privacy Policy
Courtesy translation. In case of any discrepancy, the Turkish text prevails.
Information Collected
During membership, ordering, payment and contact on the Site, we collect your full name, phone number, email, delivery/billing address and information about the order contents.
Purposes of Using Information
Your information is used to process your orders, carry out delivery, manage your membership and account transactions, respond to your requests/complaints and fulfil our legal obligations.
Membership and Account Security
Your details in My Account can only be viewed and updated with verification details you provide yourself (such as email/Greenleaf ID).
Order Security
Your order details can be viewed in My Account only by matching them with the email address you used when placing the order.
Payment Security
Your payments, in the credit card option, are carried out through the bank's 3D Secure infrastructure; sensitive payment data such as the card number, expiry date and security code (CVV/CVC) is not stored by our Company.
Shipping and Logistics Processes
To deliver your order, your full name, phone number and delivery address are shared with the carrier/logistics provider that delivers the order.
Hosting and Technical Services
The Site is hosted with the technical infrastructure provider from which we obtain hosting services, so that data can be stored securely.
Third-Party Service Providers
Your payment transactions are carried out through the relevant bank/payment institution, and your shipping through the contracted carrier. Third-party analytics or advertising services that are not currently active on the site are not covered by this policy.
Information Security Measures
The Site operates over a connection encrypted with an SSL certificate, and reasonable technical and administrative measures are taken to protect your data against unauthorised access.
Data Retention Approach
Your personal data is kept for the period required by the purpose of processing and for the statutory retention periods set out in the relevant legislation; at the end of these periods it is deleted, destroyed or anonymised.
User Contact and Application Channels
For questions about this policy, you can contact us at greenleafizmir@gmail.com, adeliondigital@hs01.kep.tr or 0553 173 79 17.