Process Guide
1. Choosing products
Choose the product you want from the Categories or All Products page; check the description, ingredients and price on the product details page.
2. Adding to basket
Add the product to your basket by clicking the "Add to Basket" button on the product card or details page.
3. Reviewing the basket
On the basket page, check the products, quantities and subtotal; update quantities or remove a product if needed.
4. Entering membership/login or customer details
If you are a Greenleaf member, you can enter your ID to activate the member price; if not, you can continue at the retail price.
5. Entering delivery details
On the checkout page, enter your full name, phone, email and delivery address.
6. Entering billing details
If your billing address is the same as your delivery address, you do not need to do anything extra; if it is different, you can tell us in the order note or through our contact channels.
7. Viewing shipping details
The shipping process and estimated delivery time are shown on the checkout page and in the Pre-Information Form.
8. Selecting the payment method
Choose one of the bank transfer/EFT or credit card options (Garanti Bank Virtual POS approval in progress).
9. Viewing the Pre-Information Form
Before confirming the order, you can view the Pre-Information Form specific to that order.
10. Viewing the Distance Sales Agreement
Likewise, you can view and read the Distance Sales Agreement specific to your order from the confirmation checkbox.
11. Final check of order details
Review the products, total, delivery address and payment method one last time.
12. Making the payment
Complete your order by clicking the "Confirm Order" button.
13. Order confirmation
You will see a confirmation message with your order number on screen.
14. Tracking your order
In My Account > My Orders you can see your order number, products, amount and status.
15. Cancellation/return request
For orders not yet dispatched you can send a cancellation request, and for products received a return/withdrawal request, through our contact channels or the return request system.
Frequently Asked Questions
How can data entry errors be corrected before the order is completed?
All fields on the checkout page can be freely edited before the order is confirmed; you can change any information before clicking the "Confirm Order" button.
What information can be viewed in My Account after an order?
The order number, date, products, quantities, amount, payment method and order status can be viewed in My Account > My Orders.
How can order and agreement records be accessed?
The Distance Sales Agreement and Pre-Information Form for your order can be viewed during ordering; your order records can be reviewed at any time in My Account.
Privacy and personal data rules
For detailed information on how your personal data is processed, see our KVKK Privacy Notice and Privacy Policy pages.
Routes available in the event of a dispute
We recommend that you first send your requests and complaints to us at greenleafizmir@gmail.com or 0553 173 79 17. For disputes that cannot be resolved, within the monetary limits you may apply to the Consumer Arbitration Committee or Consumer Court at your place of residence.